Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

• Full name and contact details (phone number, email address, residential address)
• Government-issued identification for KYC purposes
• Payment information (credit/debit card details, bank account information)
• Service installation address and location details

1.2 Technical Information

• IP address and device information
• Network usage data and bandwidth consumption
• Connection logs and service performance data
• Website browsing data through our network

1.3 Service Information

• Service subscription details and plan information
• Billing and payment history
• Customer support interactions and service requests
• Equipment details provided by us

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our broadband services
• To process your service requests and installations
• To manage billing, payments, and account administration
• To communicate with you about service updates, offers, and important notices
• To monitor network performance and ensure service quality
• To comply with legal obligations and government regulations
• To prevent fraud, abuse, and security threats
• To conduct research and analysis for service improvement

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who assist us in delivering our services, such as payment processors, installation technicians, and customer support partners.

3.2 Legal Requirements

We may disclose information if required by law, court order, or government authorities, including under the Information Technology Act, 2000 and related rules.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Regular backup of critical data

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (typically 5 years as per Indian laws)
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

After the retention period, we securely delete or anonymize your information.

6. Your Rights and Choices

As per Indian laws, you have certain rights regarding your personal information:

6.1 Access and Correction

You may request access to your personal information and request corrections if inaccurate.

6.2 Withdrawal of Consent

You may withdraw consent for marketing communications at any time by contacting us.

6.3 Data Portability

You may request a copy of your data in a structured, machine-readable format.

6.4 Grievance Redressal

You may contact our Grievance Officer for any privacy-related concerns:

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and service delivery
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: